Returns

Big Style, No Risk.

We want you to love your GREATS as much as we do. 

We believe all of our products are great, but if something is just not right with
them, we'll accept returns.

Start A Return

How much will shipping cost?

We gladly accept returns of UNWORN merchandise within 30 days of delivery except outlet items, which are final sale and may not be returned or exchanged.

RETURN VIA MAIL: You can print a shipping label and drop off your return at a FedEx location. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our RETURNS CENTER.

IN-PERSON EXPRESS RETURNS™: Express Returns now offers nationwide Drop-offs at 1,500+ locations — making returns easier than ever before. You can return items in just a few clicks, no printer required. Please generate a QR return code and bring the item(s) you wish to return along with the shoe box and original tags, to one of our Express Returns locations. As an added bonus, we’ll combine your return with others nearby, meaning less cardboard, less carbon emissions, and a happier planet.

Visit our RETURNS CENTER to start your return online. Choose Express Returns for the Drop-off option. Simply follow the steps below:

1. Select Drop-off as your returns method

2. Retrieve your drop-off QR code from your return confirmation email

3. Take your return along with the shoe box (no label required) and QR code to the chosen Express Returns location

4. Show your QR code to the associate, hand over your item(s), and you're done!

Shipping charges are not refundable and there is a $2.95 restocking and handling fee deducted from the refund. Refunds are always issued to the original method of payment.

How long does it take for me to receive my refund?

You can expect to receive your refund within 10 business days after your return has been shipped.

How do I qualify for a return?

Returns in New Condition
Shoes must be returned in new condition with original packaged contents (shoes, insoles, shoebox, laces, hangtags, collateral, etc)

Try On Indoors
Shoes should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.

If the shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you via email, text, or chat. 

Our support team hours are:
Monday–Sunday 9am–10pm EST
We will get back to you as soon as possible.
info@greatsbrand.com

Size Guide

The length (inches & centimeters) in the chart is the inner measurement and should correspond to the length of your feet.

CM IN UK Mens EU Mens Mens Unisex Womens Womens EU Womens UK IN CM
4M/6W 6 36-37 4 8.9 23
5M/7W 7 37-38 5 9.1 23.5
5.5M/7.5W 7.5 38 5.5 9.3 23.8
23.5 9.3 5.5 39 6 6M/8W 8 38-39 6 9.5 24.1
24.1 9.5 6 39 6.5 6.5M/8.5W 8.5 39 6.5 9.7 24.6
24.4 9.6 6.5 40 7 7M/9W 9 39-40 7 9.9 25.1
24.8 9.8 7 40-41 7.5 7.5M/9.5W 9.5 40 7.5 10 25.4
25.4 9.9 7.5 41 8 8M/10W 10 40-41 8 10.2 25.9
25.7 10.1 8 41-42 8.5 8.5M/10.5W 10.5 41 8.5 10.3 26.2
26 10.3 8.5 42 9 9M/11W 11 41-42 9 10.5 26.7
26.7 10.4 9 42-43 9.5 9.5M/11.5W 11.5 42 9.5 10.7 27.1
27 10.6 9.5 43 10 10M/12W 12 42-43 10 10.9 27.6
27.3 10.8 10 43-44 10.5 10.5M/12.5W
27.9 10.9 10.5 44 11 11M/13W
28.3 11.1 11 44-45 11.5 11.5M/13.5W
28.6 11.3 11.5 45 12 12M/14W
29.4 11.6 12 46 13 13M/15W
30.2 11.9 13 47 14 14M/16W
31 12.2 14 48 15 15M/17W

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