Big Style, No Risk.
We want you to love your GREATS as much as we do.
We believe all of our products are great, but if something is just not right with them, we'll accept returns. Returns are accepted on all undamaged/new condition items within 30 days of shipment date.
If you placed an order using TryNow or through JCrew / Madewell, please reach out directly to customer service at firstname.lastname@example.org to return your order.
Your shipping cost will be on us within 30 days of shipment date. Once your return has been accepted, we will provide you with a shipping label, worry-free.
You can expect to receive your refund within 10 business days after your return has been shipped.
Returns in New Condition
Shoes must be returned in new condition with original packaged contents (shoes, insoles, shoebox, laces, hangtags, collateral, etc)
Try On Indoors
Shoes should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.
30 Day Return Window
You have 21 days from shipment to return your GREATS. If your return window has elapsed, please contact customer service for help.
If the shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you via email, text, or chat.
Our support team hours are:
Monday–Friday 10am–9pm EST
Saturday-Sunday 10am–6pm EST
We will get back to you as soon as possible.