Returns

Big Style, No Risk.

We want you to love your GREATS as much as we do. 

We believe all of our products are great, but if something is just not right with them, we'll accept returns.

Start A Return

How much will shipping cost?

We gladly accept returns of UNWORN merchandise within 30 days of delivery except outlet items, which are final sale and may not be returned or exchanged.

RETURN VIA MAIL: You can print a shipping label and drop off your return at any USPS post office. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our RETURNS CENTER.

Extended Holiday Returns Policy

Orders placed between November 14th and December 24th, 2024 can be returned until January 12th, 2025, or 30 days following the date your order is shipped, whichever is later.

How long does it take for me to receive my refund?

You can expect to receive your refund within 10 business days after your return has been shipped.

How do I qualify for a return?

Returns in New Condition
Shoes must be returned in new condition with original packaged contents (shoes, insoles, shoebox, laces, hangtags, collateral, etc)

Try On Indoors
Shoes should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.

If the shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you. Our regular support team hours are:

Monday–Friday 9am–5pm EST

We will get back to you as soon as possible.

support@greatsbrand.com

Size Guide

The length (inches & centimeters) in the chart is the inner measurement and should correspond to the length of your feet.

CM IN UK Mens EU Mens Mens Unisex Womens Womens EU Womens UK IN CM
4M/6W 6 36-37 4 8.9 23
5M/7W 7 37-38 5 9.1 23.5
5.5M/7.5W 7.5 38 5.5 9.3 23.8
23.5 9.3 5.5 39 6 6M/8W 8 38-39 6 9.5 24.1
24.1 9.5 6 39 6.5 6.5M/8.5W 8.5 39 6.5 9.7 24.6
24.4 9.6 6.5 40 7 7M/9W 9 39-40 7 9.9 25.1
24.8 9.8 7 40-41 7.5 7.5M/9.5W 9.5 40 7.5 10 25.4
25.4 9.9 7.5 41 8 8M/10W 10 40-41 8 10.2 25.9
25.7 10.1 8 41-42 8.5 8.5M/10.5W 10.5 41 8.5 10.3 26.2
26 10.3 8.5 42 9 9M/11W 11 41-42 9 10.5 26.7
26.7 10.4 9 42-43 9.5 9.5M/11.5W 11.5 42 9.5 10.7 27.1
27 10.6 9.5 43 10 10M/12W 12 42-43 10 10.9 27.6
27.3 10.8 10 43-44 10.5 10.5M/12.5W
27.9 10.9 10.5 44 11 11M/13W
28.3 11.1 11 44-45 11.5 11.5M/13.5W
28.6 11.3 11.5 45 12 12M/14W
29.4 11.6 12 46 13 13M/15W
30.2 11.9 13 47 14 14M/16W
31 12.2 14 48 15 15M/17W

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