FAQ

Who is GREATS?

We are Brooklyn’s first sneaker brand, founded in 2014 by Ryan Babenzein. 

We make shoes for the rest of your life. 

And, we like to make them in a responsible way.

Do you offer free shipping?

Yes - we offer free shipping to the continental US only on orders $100 or more (shipping to Alaska & Hawaii will be calculated at checkout). Click here for information about our shipping policy.

What is your return policy?

Click here to see more information on our return/exchange policy.

What promotions are you currently running?

Welcome discounts are available for first-time customers that subscribe to receive GREATS emails. Discounts are only eligible on full price products.

The item I want is sold out, how can I get it?

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock a shoe and you’ll get notified when it’s back.

In order to sign up for a notification, please select the style and size shoe you would like to purchase. Then click the "NOTIFY ME WHEN AVAILABLE" button on the right side of the page. Then, as soon as we restock we'll send you an email notification.

Are the insoles removable?

Yes! The insoles are removable on all of our styles.

If the shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you via email, text, or chat. 

Our regular support team hours are:
Monday–Friday 9am–10pm EST
We will get back to you as soon as possible.
info@greatsbrand.com

Size Guide

The length (inches & centimeters) in the chart is the inner measurement and should correspond to the length of your feet.

CM IN UK Mens EU Mens Mens Unisex Womens Womens EU Womens UK IN CM
4M/6W 6 36-37 4 8.9 23
5M/7W 7 37-38 5 9.1 23.5
5.5M/7.5W 7.5 38 5.5 9.3 23.8
23.5 9.3 5.5 39 6 6M/8W 8 38-39 6 9.5 24.1
24.1 9.5 6 39 6.5 6.5M/8.5W 8.5 39 6.5 9.7 24.6
24.4 9.6 6.5 40 7 7M/9W 9 39-40 7 9.9 25.1
24.8 9.8 7 40-41 7.5 7.5M/9.5W 9.5 40 7.5 10 25.4
25.4 9.9 7.5 41 8 8M/10W 10 40-41 8 10.2 25.9
25.7 10.1 8 41-42 8.5 8.5M/10.5W 10.5 41 8.5 10.3 26.2
26 10.3 8.5 42 9 9M/11W 11 41-42 9 10.5 26.7
26.7 10.4 9 42-43 9.5 9.5M/11.5W 11.5 42 9.5 10.7 27.1
27 10.6 9.5 43 10 10M/12W 12 42-43 10 10.9 27.6
27.3 10.8 10 43-44 10.5 10.5M/12.5W
27.9 10.9 10.5 44 11 11M/13W
28.3 11.1 11 44-45 11.5 11.5M/13.5W
28.6 11.3 11.5 45 12 12M/14W
29.4 11.6 12 46 13 13M/15W
30.2 11.9 13 47 14 14M/16W
31 12.2 14 48 15 15M/17W

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