We're a Brooklyn born men's and women's footwear brand. We design classically inspired sneakers with luxury high quality materials. By selling directly to you, we can offer incredible value for the quality.
Digitally native, direct to customer, Born in Brooklyn.
We’ll pull from the most classic silhouettes in the business, source the highest quality materials, and then add our unique design details. In the end it will be the best quality for an amazing price.
By focusing on selling direct-to-consumer and cutting out the inefficient model of having retailers mark sneakers up 2.5x we can make great product and sell it to you directly for less.
We offer US Men's sizes 7-13, and US Women's sizes 6-10.
Some of our styles are athletically inspired, but all of our sneakers are casual-wear.
All of our sneakers have a medium (D) width, and we do not offer any other widths at this time.
Holiday 2016: We are offering extended holiday returns/exchanges until 01/15/17 for purchases made 11/25/16 - 12/25/16
Greats will cover the cost of shipping for a return or exchange within 21 days of purchase. We will still accept an order for a return or exchange after 21 days, but we ask that you please cover the cost of shipping yourself. Keep in mind, your Greats must be returned in new condition (shoebox, tags, etc) to qualify for a return.
In order to request a shipping label for a return or exchange, please fill out our Return / Exchange form.
If you choose our Flat Rate shipping option, your order should arrive at your door within 8 business days. If you choose an expedited shipping method, it will be there sooner.
We cannot modify orders once they are placed. We will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
You should receive an order confirmation email shortly after making your purchase, and you will receive a shipping confirmation email within 2 business days.
Some of our styles run true to size, while other styles will run a half a size large. Please check out our Sizing Info for more information.
We hate waiting, too, but this happens sometimes. Sign up to be notified when we restock a shoe, and we will let you know when it's back.
In order to sign up for a notification, please select the style and size shoe you would like to purchase. Then click the "NOTIFY ME WHEN AVAILABLE" button on the right side of the page. Then, as soon as we restock we'll send you an email notification.
Yes! The insoles are removable on all of our styles except for The Hirsh.
The easiest way is to just use the end of a wash cloth with a dish soap/water mixture to gently rub away any dirt or stains. You can also use a soft-bristled brush (like an old toothbrush) on your soles. Also, a magic eraser works well on soles! If none of these methods sound like the right fit, you can use Jason Markk Cleaning Kits.
We believe our shoes are great, but if you are unhappy with your pair we'll be happy to help you exchange or return for a refund.
Please read the terms and instructions below to qualify.
Shoes must be returned in perfect condition:
Cannot be worn outside
Shoes must be returned with original contents including:
Original shoe box
You must be able to provide the order information.
We do not offer returns or exchanges on international orders. All sales are final.
Greats will cover the cost of ground shipping for a return/exchange if requested within 21 days of order delivery.
After 21 days all new/unworn items are still eligible for a return or exchange - however, return shipping must be paid for by the customer
Please note, refunds are exclusive of shipping cost. If returning part of an order, that bundle discount + free shipping will no longer apply to that order.
1. If you wish to return/exchange all or part of your order, please fill out our returns and exchange form.
2. We will then provide you with a shipping label you may use to send your order back to our warehouse.
3. To return, you may log into your account to download your shipping label right away. When our warehouse accepts your return, we will process the refund for your order.
Our support team hours are Monday - Friday from 10am - 6pm EST. We'll answer all inquiries as soon as possible. We’ll exchange or refund any product that isn’t up to snuff, as long as you haven’t worn or damaged it. You’ve got 21 days to do it.
If you need any additional help please do not hesitate to contact us. Our support team hours are Monday - Sunday from 10am - 6pm EST. We'll answer all inquiries as soon as possible.
*Only available Monday - Friday 10am - 6pm EST
We size our shoes in US sizing—for European sizing please see the chart below. See our suggested fit guide for how to size our shoes. If you have wide feet we suggest going 1/2 or full size larger.
If you are still unsure about your size, you may order our complimentary sizer to help you find your perfect fit.
|US M||US W||EU M|