Orders are typically fulfilled within 1 to 3 business days. During high-volume periods,like promotions or holiday sales, processing may take a little longer. We’ll send you a shipping confirmation email as soon as your order leaves our warehouse.

Once your order is fulfilled, you’ll receive an email with tracking information so you can follow your package every step of the way.

We offer free ground shipping on orders of $100 or more (before tax and after discounts).
Orders under $100 will include a $8.95 shipping fee.
All orders typically arrive within 3 - 6 business days from the ship date.

Not at this time. We currently offer standard ground shipping to US shipping addresses only.

If your order was canceled and you’re unsure why, we recommend reaching out to our Customer Support team for details and assistance.

We have a very short window to cancel an order after it’s placed, and while we’ll do our best, we can’t guarantee cancellation.

Once your order is placed, we can’t modify individual items, but we may be able to:

• Cancel the full order, or
• Update the shipping address, as long as your order hasn’t yet shipped.

Once fulfilled, the order can no longer be modified or canceled.

If your order hasn’t been fulfilled yet, contact us as soon as possible, we’ll do our best to update your shipping address.

Please note: once an order is shipped, we can’t make changes. GREATS is not responsible for deliveries sent to incorrect addresses entered at checkout.

No worries. Please reach out to our Customer Support team, and we’ll help you with next steps.

If your tracking hasn’t updated or you suspect something’s wrong, contact us and we’ll investigate with the shipping carrier.

We know how frustrating this can be. Sometimes a package will be marked “delivered” a few hours early. We recommend:

• Waiting 24 hours
• Checking around your property (porch, mailbox, back door)
• Asking your neighbors, doorman, or building manager

If your package is still missing after that, reach out, we’re here to help.

We accept returns or exchanges for items purchased from our online store within 30 days of purchase. Items must be unworn, in new condition, and returned in original packaging. Returns must include all original components: shoes, insoles, laces, hangtags, shoebox). Shoes should be tried on indoors only, on a clean surface. Items showing excessive wear or damage may not qualify.

Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. We reserve the right to decline refunds if returned items do not meet our return criteria.

You can begin your return or exchange for eligible items anytime via our Returns Center. It’s quick, easy, and available 24/7.

Once your return is received at our warehouse, please allow 10 to 15 business days for processing. We’ll send you a confirmation email once your refund or store credit has been issued.

No problem. If your return requires multiple shipping labels, simply submit one return request per label needed through our Returns Center.

As soon as your return is scanned in transit by the carrier, your new exchange item will automatically be shipped. We’ll send you a shipping confirmation with tracking details.

No. Items marked as Final Sale are not eligible for return or exchange. This includes issues related to fit or comfort. Please review item details carefully before purchasing.

We're sorry to hear that. You can report and return a defective item directly through our Returns Center. Choose "I received a defective item" as your return reason and we’ll take it from there.

If you received the wrong item, head to our Returns Center and select "I received the wrong item". You’ll be guided through the steps to return or exchange it.

Once a return request has been submitted, the refund method cannot be changed. Please double-check your selection before completing your request.

No receipt? No problem. Just head to our Returns Center and choose "Return a gift". We'll help you process the return without needing the original purchaser's details.

We’re only able to process returns and exchanges for items purchased directly from greats.com. If your item was purchased through a third-party retailer, please contact them directly for assistance.

*Offer valid online atgreats.comon select items from Friday, June 27th 2025 at 9:30am ET to Monday July 7th 2025 at 9:30am ET. No code is needed at checkout. Discount is already applied to eligible items.Royale 2.0 Blanco, Royale Slip-ons, shoe care products, and accessories are excluded from this offer.Offer not valid on gift cards and past purchases. Sale prices during the offer period are not eligible for price adjustments. Cannot be combined with any other discount or special offer. Additional restrictions may apply. Greats reserves the right to change or terminate this offer at any time and without prior notice.

Welcome Offers

Welcome discounts are available for first-time customers that subscribe to receive GREATS emails. Discounts are only eligible on full price products.

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock a shoe and you’ll get notified when it’s back.

In order to sign up for a notification, please select the style and size shoe you would like to purchase. Then click the "NOTIFY ME WHEN AVAILABLE" button on the right side of the page. Then, as soon as we restock we'll send you an email notification.

Yes! The insoles are removable on all of our styles.

We do not offer price adjustments. We encourage you to sign up for our emails to stay informed about GREATS future sales and promotions.