We want you to
love your GREATS
as much as we do

We believe all of our products are great, but if something is just not right with them, we'll accept returns and exchanges. Returns are accepted on all undamaged/new condition items within 21 days of shipment date.

To qualify for an
Exchange or Return

Select an option

  • I need a
    different size
  • I need a
    different style
    or color
  • I want
    a refund
  • Select the item you're sending back
  • You'll be prompted to select a new size
  • Print your return label and mail back the original shoes
  • We'll ship the new shoes to you right away
  • Select the item you’re sending back and request a refund
  • Use your instant refund code to place a new order
  • Print your return label and mail back the original shoes
  • Once received, we’ll refund any remaining balance to the original form of payment
  • Select the item you’re sending back and select “I don’t want to exchange this item”
  • You’ll get an instant refund code but you don’t have to use it
  • Print your return label and mail back the original shoes
  • Once received, we’ll refund the full balance back to your original form for payment

if you placed your order through JCrew or Madewell, please reach out directly to
customer service at info@greatsbrand.com to return or exchange your order.

Ways to exchange

Any GREATS.COM order may be exchanged online or at any of our retail locations, stock permitting.

Shipping Cost

Your shipping cost will be on us within 21 days of shipment date.Once your exchange has been accepted, we will provide you with a shipping label, worry-free.

Exchange Timing

Your new order will ship out the following business day, but we ask that you please return your original order as quickly as possible.

How long does it take for me to receive my refund?

You can expect to receive your refund within 10 business days after your return has been shipped.

To qualify for an Exchange or Return

Return in new condition

Shoes must be returned in new condition with original packaged contents (shoes, insoles, shoebox, laces, hangtags, collateral, etc)

Try-on indoors

Shoes should be tried on indoors on a clean surface. Shoes received in a condition with excess wear or damage may not qualify for a return or exchange.

21 day return window

You have 21 days from shipment date to return your GREATS. If your return window has elapsed, please contact customer service for help.

Need more help?

Live chat us speak to a
GREATS customer
representative in real time.

You may also reach us at
info@greatsbrand.com or
send us a question via our
Contact Us page.

Our support team hours are from
10am – 9pm EST, 7 days a week.
We will answer all inquiries as
soon as possible.