We believe our shoes are great, but if you are unhappy with your pair we'll be happy to help you exchange or return for a refund.
Please read the terms and instructions below to qualify.
Shoes must be returned in perfect condition:
Cannot be worn outside
Shoes must be returned with original contents including:
Original shoe box
You must be able to provide the order information.
Greats will cover the cost of ground shipping for a return/exchange if requested within 30 days of order delivery.
After 30 days all new/unworn items are still eligible for a return or exchange - however, return shipping must be paid for by the customer
Please note, refunds are exclusive of shipping cost.
2. We will then provide you with a shipping label you may use to send your order back to our warehouse.
3. When our warehouse accepts your return, we will process the refund for your order, or ship out your exchange.
Our support team hours are from 10am - 9pm EST, 7 days a week. We'll answer all inquiries as soon as possible. We’ll exchange or refund any product that isn’t up to snuff, as long as you haven’t worn or damaged it. You’ve got 30 days to do it.