Frequently Asked Questions

 

About Greats

 

1

Who is GREATS?

Honestly, we’re just two guys who grew up on Long Island that love sneakers…

2

What is your design philosophy?

We’ll pull from the most classic silhouettes in the business, source the highest quality materials, and then add our unique design details. In the end it will be the best quality for an amazing price.

3

How do you deliver such high quality at prices
much lower than the competition?

By not wholesaling and cutting out the inefficient model of having retailers mark sneakers up 2.5x we can make great product and sell it to you directly for less.

   

 

Shipping & Returns

 

4

What is the GREATS exchange and return policy?

We’ll exchange / return any product that isn’t up to snuff, as long as you haven’t worn or damaged it. You’ve got 21 days to do it.

5

How long will it take for my order to ship and deliver?

(Preorder excluded) products should arrive at your door within 7 business days. If you choose and expedited shipping method, it will be there sooner.

6

Can I get my order sooner?

Yep! Pick on overnight or two service and you’ll have it sooner.

 7

Does GREATS ship internationally? 

Yes. Now we do.

Please refer to the international orders page at the footer for more information.

 8

Can I edit my order after it has been placed? 

We cannot change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
Please check your size prior to checking out. We cannot modify orders once they are placed.

   

 

Sizing & Product Info

 

8

How are GREATS sized?

We use a very traditional sizing, so if you know your size in most other sneakers, you should be good with GREATS. But if for some reason the size is off, send it back and we’ll send you the right size.

9

The item I want is sold out, how can I get it?

We hate waiting, too, but this happens sometimes. We’ll do our best to keep you informed when the products have been restocked.

10

How long does it take for a preorder purchase to ship?

We’re committed to getting your preorder shipped as soon as the shoes are ready to ship. When they’re ready we’ll let you know, but it’s safe to say 4 weeks or less.

   

Ryan Asks Jon

R

What's your first skateboard?

J

Love this question. My first board was a Skull Skates Duane Peters. Ill never forget it. Custom grip tape job and coffin concave. The tail had the best pop. It was the full package. Tracker trucks and Bones wheels.

J

R

You're known for your appreciation for fine culinary experiences. Have you ever worked in a restaurant?

J

One of my favorite jobs in high school was working at Roy Rodgers in the Nassau Community College building. The place was filled with County jail work release guys and they taught me the a ton about real life. I also waited tables at Jackson Hole right after college.

J

R

Being a Long Islander, you know Billy Joel is superior to Bruce Springsteen. What's your go to Billy Joel song for Karaoke?

J

No question about.....Allentown!!!

J

R

At 35, do you feel you have an advantage or a disadvantage for launching a start up?

J

In my mind I have the huge upper hand especially when it comes to footwear. Unlike true tech start ups, the fashion or footwear game takes time to master. We have mastered the footwear side and we are entering the tech world. It's a perfect match time wise and knowledge wise. #nowholesale

J

R

Where do you see Greats 5 years from now?

J

5 years from now is a long time. I see us in multiple footwear categories. Boots, shower slides and smokers. We are dying to dive into the sock game and possibly headwear. I think there is room for other brand licenses and collaborations as well. We have a few really great ones coming. You already know.

J

Jon Asks Ryan

J

What's your zodiac sign?

R

Aries, The First Zodiac Sign.

R

J

So you worked in a sporting good store growing up, I always wanted to. Was it Herman's?

R

HaHa. I actually worked at two, South Shore Outdoor on Main St in Bayshore and then Suburban Sports in the South Shore mall. South Shore Outdoor was the last of an era. It was the local sport store where you could get custom silk screened baseball t's for your Bar team, a lacrosse stick and a pair of white on white Jabbar's in the same trip. I learned how to silk screen there when I was 15. Then I moved up to the big leagues at Suburban Sports in the South Shore mall. This was the hey day of Nike, 87 88 89. Getting a job at Suburban Sports was like getting into the best eating club at Harvard. Girls used to come by the store because it was a pretty good looking group of guys that worked there. Not sure how I made it actually. My big claim to fame there was selling over $1000 worth of Nikes to EPMD. They payed in stacks.

R

J

So, we are both from Long Island...Why is Suffolk better than Nassau?

R

Easy, Suffolk county has Fire Island and the Fire Island ferry system where young derelicts like myself learned to drive. I worked there for a summer parking cars for 100's and 100's of rich "citiots" who would come out on Fri and leave on sun night. I was 16, had no license and was parking porsche's, benzes and bmw's. Every once in a while we'd grab a porsche and do a few laps around the neighborhood. Not a bad way to spend a summer.

R

J

We talked about doing Greats in late 2007...why does it make sense now to do it and since we waited did it make it better timing wise?

R

Timing is so important and knowing when the right time is even more important. We would have been too early in 2007 in my opinion. Zappos wasn't the beast it is now, pre Warby, which has proven that you can build a great brand online. And now, GREATS, which will be the first men's footwear brand built primarily online.

R

J

Where do you see Greats 5 years from now?

R

GREATS will be a well known brand known for it's high quality, style and price.

R